Mikko Koskinen
MVP Copilot Studio, AI & Copilot Lead
📋 Biography
I’m an AI & Copilot Lead at Forward Forever, helping organizations adopt AI, Copilot, and agent solutions in a practical, governed, and scalable way. My work spans advisory, architecture, pre-sales, and capability development. With 20+ years in the Microsoft ecosystem, I’ve worked across intranets, document and case management, and modern digital workplaces. My role has evolved from solution designer to lead architect and advisor, focused on how technology supports daily work. I’ve led development of AI- and agent-based solutions in a Copilot-focused service area, covering low-code and pro-code delivery, Power Platform, and governance practices that turn pilots into business-critical use. I’m a Microsoft Copilot Studio MVP, speaker, and community contributor on agent architecture and responsible AI. Core technologies: Copilot Studio, Power Platform, Copilot Agents, Power Apps, Power Automate, Dataverse, SharePoint, Teams Toolkit, M365, PowerShell.
✨ High-Impact Contributions 1
You’ve built a Copilot Agent in Copilot Studio with topics and flows in place—but testing shows the responses miss the mark. This session is for you. This intermediate session explores how to design practical, human-centric conversations with Copilot Agents. You’ll learn conversation planning, effective topic design, and how to structure flows that improve engagement and usability. We’ll also cover how to fine-tune answers through prompt design, clear instructions, and better descriptions. Using practical examples and discussion, you’ll gain methods to improve agent performance while ensuring ethical and compliant AI use. Key outcomes: Apply conversation planning in Copilot Studio Design topics that improve interactions Build human-centric conversational flows Optimize Copilot Agent performance Ensure ethical, compliant AI usage Improve responses through prompt refinement